Terms of Service

By creating an account or using the ReEstplatform ("Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

These terms form a legally binding agreement between you and ReEst. "You" refers to any individual or entity using the Service — whether as a property owner, property manager, or tenant.

ReEst provides a software-as-a-service (SaaS) platform for property management, including tools for:

• Automated rent invoicing and collection via Stripe
• Lease creation, management, and expiry tracking
• Tenant onboarding and communication
• Maintenance request tracking and assignment
• Portfolio analytics and financial reporting
• Document storage and generation

ReEst is a platform that facilitates transactions between landlords and tenants. We are not a party to any rental agreement and do not act as a property manager, real estate agent, or financial adviser.

To use the Service you must:

• Be at least 18 years of age
• Provide accurate and complete registration information
• Keep your account credentials confidential
• Notify us immediately of any unauthorised access to your account

You are responsible for all activity that occurs under your account. ReEst is not liable for any loss resulting from unauthorised use of your account.

Rent collection on ReEst is powered by Stripe. To receive payments, property owners must connect a Stripe account and agree to Stripe's Connected Account Agreement.

ReEstis not responsible for delays, failures, or errors in payment processing by Stripe. Disputes about individual payments should be raised directly with your tenant or through Stripe's dispute resolution process.

Tenants who pay rent through the platform agree to Stripe's payment terms. ReEst does not hold or escrow funds on your behalf.

You agree not to use the Service to:

• Violate any applicable law or regulation, including fair housing and anti-discrimination laws
• Harass, threaten, or defraud tenants or other users
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorised access to any part of the Service or its underlying systems
• Scrape, copy, or redistribute content from the platform without permission
• Use the Service for any purpose other than legitimate property management
• Impersonate another person or entity

We reserve the right to suspend or terminate accounts that violate these terms without prior notice.

When you add tenant information to ReEst, you are responsible for:

• Having a lawful basis for collecting and processing your tenants' personal data
• Obtaining any required consent from tenants before uploading their information
• Complying with applicable data protection laws in your jurisdiction
• Ensuring tenants are informed about how their data is used

ReEst processes tenant data on your behalf as a data processor. By using the Service, you agree to our Data Processing Agreement, which forms part of these Terms.

The ReEst platform, including its design, code, features, and content, is owned byReEst and protected by copyright, trademark, and other intellectual property laws.

You retain ownership of all data, documents, and content you upload to the platform ("Your Content"). By uploading Your Content, you grant ReEst a limited licence to store, process, and display it solely to provide the Service to you.

You may not copy, modify, distribute, or create derivative works of the ReEst platform without our written permission.

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

ReEst does not warrant that the Service will be uninterrupted, error-free, or completely secure. We are not responsible for any losses arising from downtime, data breaches caused by third parties, or actions of other users.

ReEst does not provide legal, financial, or tax advice. Nothing in the Service constitutes professional advice. Consult a qualified professional for guidance on rental law, taxation, or financial planning.

To the maximum extent permitted by law, ReEst and its directors, employees, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Service, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from these Terms or your use of the Service shall not exceed the amount you paid to ReEst in the 12 months preceding the claim.

Either party may terminate this agreement at any time. You may close your account from your account settings. We may suspend or terminate your account immediately if you:

• Violate these Terms of Service
• Fail to pay applicable subscription fees
• Engage in conduct that we determine, in our sole discretion, to be harmful to other users or the platform

Upon termination, your right to access the Service ceases immediately. We will retain your data as described in our Privacy Policy.

We may update these Terms of Service from time to time. We will notify you of material changes by email or via a prominent notice in the platform at least 14 days before the changes take effect. Continued use of ReEst after the effective date constitutes acceptance of the updated terms.

These Terms are governed by and construed in accordance with applicable law. Any disputes arising from these Terms or your use of the Service shall first be submitted to good-faith negotiation. If unresolved, disputes shall be referred to binding arbitration or the courts of competent jurisdiction.

For questions about these Terms:

ReEst
Email: legal@reest.app